Thank you for shopping at YouPlusOne.ca. We value your business and strive to provide you with the best possible shopping experience. Please read this policy carefully before making a purchase, as it outlines our refund and return policy for event tickets ( denoted on our website as “events” ) and merchandise ( denoted on our website as “merch” ).

All purchases made on our website are final and cannot be refunded, returned, or exchanged for any reason. By placing an order with us, you explicitly agree to these terms and conditions. It is your responsibility to carefully review and understand our Refund and Return Policy before proceeding with a purchase.

Events:

1. All event ticket sales are final. Once a ticket purchase is completed, it cannot be cancelled, refunded, or exchanged.
2. In the event of a cancellation or rescheduling, we will make reasonable efforts to notify you via the contact information provided at the time of purchase. However, we do not guarantee any refunds or exchanges in such cases.
3. We reserve the discretion to remove or deny entry to any ticket holder of an event without providing a specific reason, and in such cases, we will not offer refunds or exchanges.

Merch:

1. All merchandise sales are final. We do not accept returns or exchanges for merchandise items unless they are damaged or defective upon delivery.
2. If you receive a damaged or defective merchandise item, please contact our customer support team at orders@youplusone.ca within 30 days of receiving the item. We may require photographic evidence of the damage or defect.
3. We reserve the right to request the return of the damaged or defective item before issuing a refund or exchange. If required, we will provide you with a return shipping label.

Limitations:

1. We are not responsible for any problems or issues arising from the use or misuse of event tickets or merchandise purchased from our website.
2. We are not liable for any loss, damage, or theft of event tickets or merchandise after delivery.
3. We are not liable nor responsible for any loss, damage, or theft of personal property or items at any of our events.

By proceeding with a purchase on our website, you confirm that you have read, understood, and agreed to our Refund and Return Policy. It is your responsibility to review this policy periodically, as we may update it without prior notice.

If you have any questions or concerns regarding our Refund and Return Policy, please contact our customer support team at orders@youplusone.ca.

Note: This Refund and Return Policy is governed by the laws of British Columbia, Canada. Any disputes arising from or relating to this policy shall be subject to the exclusive jurisdiction of the courts in British Columbia, Canada.

Last updated: 04-11-2023

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